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Privacy Policy—Digital Doctors Online

1. Who We Are

Digital Doctors Online (“we”, “us”, “our”) is a UK-based technology services provider offering CCTV installation, ISP failover, smart home setup, IT consultancy, and the sale of security and networking devices.
Contact:
Bournemouth, Dorset, UK
contact@digitaldoctorsonline.com
07987 546 841

2. What Personal Data We Collect & Sources

We collect personal data directly from you when you use our website, contact us, make a booking, place an order, or otherwise engage with our services.
We do not obtain personal data from third parties.

Data we may collect:

  • Name, email address, phone number (via forms, booking, or registration)

  • Billing and delivery address

  • Purchase and installation details

  • Payment details (processed securely; we do not store card numbers)

  • Technical data (IP address, device/browser type, cookies)

  • Communications and customer feedback

3. How and Why We Use Your Data

Purpose/Lawful Basis

Responding to enquiries/support, Legitimate interests

Processing orders, bookings & and deliveries, Contractual necessity

Improving our website (analytics, cookies) Legitimate interests/consent

Service updates/order: Contractual necessity

Marketing communicationsConsent (opt-in only)

Legal, tax, and regulatory complianceLegal obligation

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider we need to use it for another reason compatible with the original purpose.

4. Data Sharing & Third Parties

We may share limited data with:

  • Google Analytics: website usage and analytics (anonymized/aggregated data)

  • Meta/Facebook Ads: for advertising, only if you have consented

  • Calendly or similar: for managing appointments

  • Payment processors: to process payments (we do not see/store card details)

  • Installation partners: only with your consent and only as needed

We do not sell or rent your data. We only share what is necessary and require our partners to adhere to strict data protection standards.

5. International Data Transfers

Some of our third-party providers (e.g., Google, Meta) may process or store data outside the UK. Where this occurs, we ensure your data receives an adequate level of protection by relying on approved safeguards, such as adequacy regulations or standard contractual clauses.

6. Data Security

We use HTTPS encryption, firewalls, and password-protected systems to keep your data secure. Access is restricted to those who need it to provide our services.

7. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected or as required by law. For example:

  • Order, billing & installation records: 6 years (for legal/accounting/tax)

  • Enquiry and support communications: 12 months from last interaction

  • Website analytics: 14 months

  • Marketing consent: Until you withdraw consent

We securely delete or anonymize your data once it is no longer needed.

8. Cookies

Our website uses cookies and similar technologies to enable essential site features and analytics.
When you first visit our site, you will be presented with a cookie consent banner.
You can manage your preferences at any time via your browser settings or our website's cookie control panel.
For more, see our Cookie Policy.

9. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Request access to your data

  • Request correction of inaccurate or incomplete data

  • Request deletion (right to be forgotten), unless we must retain for legal reasons

  • Restrict or object to processing in certain situations

  • Withdraw consent at any time (for processing based on consent)

  • Request transfer (“portability”) of your data to another provider

To exercise any of your rights, please contact us at contact@digitaldoctorsonline.com.

10. Complaints

If you have any concerns about our use of your data, please contact us directly, and we will address your issue.
If you are not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices.
The latest version will always be available on our website. We will notify you of significant changes via email or website notification where appropriate.

12. Contact Us

For questions, requests, or concerns about your data, please contact
contact@digitaldoctorsonline.com
07987 546 841

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